Contact Us

Our NAS Jacksonville Homes team is ready to assist you in any way we can, from leasing information to resident services and maintenance needs. We look forward to hearing from you!

Leasing and Community Management Office

960 Ballard Street
Jacksonville, FL 32212
Phone: (904) 908-0821

Hours of Operation:
M, T, Th, F: 8:00 am - 5:00 pm
Wed: 8:00 am - 6:00 pm

Leasing Information:
Get the leasing process started today by completing a brief online leasing inquiry here, or call our leasing team at (904) 908-0821.

Resident Services:
Residents can access our team and a variety of services online via the Resident Portal, or feel free to stop by our office or call our management team during office hours at (904) 908-0821.

Maintenance

Residents can submit routine maintenance requests online through the Resident Portal, or contact the Maintenance team by phone at (904) 779-1060.

24-Hour Emergency Maintenance
Emergencies should be reported to the Maintenance team directly at (908) 779-1060.
For medical emergencies or to report a fire, please dial 911

Community Management Contacts

Jaime Lewis Operations Director (904) 908-0821 [email protected]
Lamia Wilbanks Assistant Operations Director (904) 908-0821 [email protected]

How can we help?

NAS Jacksonville Homes 3-Step Issue Resolution Process

Step 1

Identify Issue

Contact our local management/maintenance team.

NAS Jacksonville Homes
Mgmt. Office: 904.908.0821
Maintenance: 904.779.1060
NASJacksonvilleHomes.com

Step 2

Incomplete or Not Satisfied?
Contact Management

Escalate the issue to our corporate management team.

BBC Corporate Care Line
877.253.6988

Step 3

Issue Unresolved

If expectations are still not being met, contact:

Navy Housing Office
NAS Jacksonville: 904.542.2996
[email protected]